Posts Tagged ‘Satellite Internet’

Where can I talk with a Certified Installer?

Hay!, I am one of those, since 1999!

International Satellite & Antenna Service is one of the nation’s oldest and largest satellite installation dealers. Established in 1983, they have been selling and installing HughesNet (formally Direcway- DirecPC) from the very beginning.

International Satellite & Antenna Service is a HughesNet National Retailer. Their sales staff are available 24 hours a day by calling 1-800-592-3814. New customers that have technical question can ask to speak directly with one of their certified installer technicians (usually available between 8 AM EST and 8 PM EST). If a certified tech is not available, just leave your number with one of our friendly representatives and they will call you back usually within 24 hours.

Existing HughesNet customers requiring bill ing or technical support should call their local HughesNet Tech support team at the number given to them at the time of installation. International Satellite & Antenna Service only provides technical support to new customers or customers that origionally pruchased or upgraded their system through them.

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01

12 2012

5 Common Myths about Satellite Internet

5 Common Myths about Satellite Internet

Myth #1 – Satellite Internet service is not available to homes in rural areas.

Hughes offers satellite Internet everywhere in the contiguous United States, including rural areas. Hughes is a reliable satellite broadband provider that supplies high-speed Internet service in areas where cable and DSL are not always available.

Myth #2 – The satellite dish must be attached to a roof.

Although 97% of the time satellite antennas are attached to the roof of a home, satellite Internet service providers don’t always require it. A HughesNet-certified installer is able to determine where on (or near) your home the satellite should be mounted.

Myth #3 – Using Satellite Internet ties up your phone line.

HughesNet delivers high-speed Internet access over satellite – not over your telephone line – so you can talk on the phone and surf the Web at the same time. That can save you money by eliminating the need for a second phone line.

Myth #4 – Satellite Internet equipment is big and complicated.

The eight-foot wide satellite dishes from the 1980s are a thing oavailability, f the past, at least when it comes to the satellite dishes provided by most broadband providers. Residential customers of HughesNet only need a computer, modem, two coaxial cables, and the satellite antenna. The antenna is just .74 meters wide.

Myth #5 – When it is cloudy, satellite Internet doesn’t work.

Your satellite Internet connection is not affected by most clouds. Satellite Internet from HughesNet is only affected by weather in extreme circumstances such as heavy storms or unusually dense clouds. If you have difficulties with your service, contact HughesNet Customer Care and Technical Support staff.

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01

12 2012

HughesNet Gen 4 Current Promotions Review for December 1, 2012

HughesNet Gen 4 Current Promotions Review

As the holiday season approaches, let’s review the current promotions available with the New HughesNet Gen4.

Special Rate for New Customers*

$49.99 is available with the Power service plan only. Plan only available on the EchoStar XVII satellite. Certain geographical areas are not covered by this satellite. $9.99 monthly equipment Lease fee applies. HughesNet service and equipment must be leased between 09/17/12 and 12/31/12. May not be combined with Reseller rebates. Restrictions may apply. Offer void where prohibited.

Special Lease Offer*

*$99 instant savings applies to the Lease of a new HughesNet system. Not applicable with the Purchase option. HughesNet equipment and service must be ordered between 09/17/12 and 11/30/12. Other restrictions may apply. Offer void wherever prohibited or restricted by law. New customers only.

 Free Standard Installation – Lease Only

Free standard installation valid on Lease orders only. Not valid with Purchase option. Limited time offer. New customers only.

 New Purchase Orders Save an Extra $199.99 After Mail-in Rebate*

$199.99 mail-in rebate applies to the Purchase of a new HughesNet system. Not applicable with the Lease option. HughesNet equipment and service must be purchased between 09/17/12 and 12/31/12. HughesNet service must remain active for a minimum of 31 days. Rebate submission must be received by 03/31/13. Other restrictions may apply. Offer void where prohibited by law. New customers only.

Existing Customer Upgrade

Existing HughesNet customers living in areas service by the New EchoStar 17 satellite may be eligible for  a low cost upgrade to Gen4. Existing customers should call 1 800 592-3814 to see if they qualify. Be sure to have tour email address and SAN Number ready when you call.

 

Disclaimers:  Stated speeds are not guaranteed.
**Plans only available on the EchoStar XVII satellite. Certain geographical areas are not covered by this satellite.
† Offer represents $10 savings on Power plan $49.99 promotional monthly rate. Valid on Purchase or Lease orders between 09/17/12-12/31/12 on the Power plan only and does not apply to other Service Plans. HughesNet service must remain active for a minimum of 31 days. Other restrictions may apply. Offer void where prohibited by law. New customers only.
2 Monthly Download Allowance is the sum of the Anytime and Bonus Bytes.
All plans require a 24-Month commitment.

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01

12 2012

Rapid Start for HughesNet Gen4 Satellite Internet Service in First 30 Days of operation

 

Rapid Start for HughesNet Gen4 Satellite Internet Service in

First 30 Days of Operation

 

 

Customers Praise the Speed and Performance of the New Service

 

Germantown, Md., November 12, 2012

—In the first 30 days of operation the new HughesNet® Gen4 high-speed satellite Internet service has been met with overwhelming positive feedback from consumers across the U.S., as they enjoy dramatically faster speeds and performance. Overall activation rates in October are substantially higher than the previous record month, and dealers are reporting faster installation times of customer terminal equipment due to a streamlined set-up process.

Hughes, the global leader in broadband satellite networks and services, designed its HughesNet Gen4 satellite Internet service to deliver the performance required to support today’s high-bandwidth applications, including social media and video and music streaming. HughesNet Gen4 service delivers high-speed Internet at speeds up to 15 Mbps so customers can stay connected with friends, family and colleagues while enjoying all of the rich online content the Internet has to offer. Customers are enthusiastically praising the new service.

“HughesNet Gen4, wow, I can browse the web, update Windows7 and listen to Pandora all at the same time. I can have two computers, two cell phones, and my Nook connected with little or no slowdown,” said Susan, a HughesNet Gen4 customer in West Virginia.

Mark, a customer in Louisiana said, “I can download music and even stream videos using the Gen4 service. I can also monitor my home’s security cameras due to the much faster upload capabilities of the new Gen4 service. This was not possible with older satellite technology. For anyone who lives in a remote area with no available DSL or cable service, the new HughesNet Gen4 Internet service is the only way to go.”

“We couldn’t have asked for a better response to HughesNet Gen4. Customers are enthusiastic about exactly what it delivers—superior speeds at an affordable price and available across the U.S.,” said Mike Cook, senior vice president, North American Division at Hughes. “Your digital life shouldn’t be limited by where you choose to live. With HughesNet Gen4, you can live where you love and still stay connected.”

About Hughes Network Systems

Hughes Network Systems, LLC (Hughes) is the world’s leading provider of satellite broadband for home and office, delivering innovative network technologies, managed services, and solutions for enterprises and governments globally. HughesNet is the #1 high-speed satellite Internet service in the marketplace, with offerings to suit every budget. To date, Hughes has shipped more than 2.8 million systems to customers in over 100 countries, representing over 50 percent market share. Its products employ global standards approved by the TIA, ETSI and ITU organizations, including IPoS/DVB-S2, RSM-A, and GMR-1.

Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes operates sales and support offices worldwide, and is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions.

 

 

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01

12 2012

Hughes Wins $24 Million Mexican Government Contract

 

Hughes Wins $24 Million Mexican Government Contract

for New National Broadband Satellite System

 11,000-Site Network Brings High-Speed Internet Access and Voice Services to Unserved Areas, Connecting Schools, Hospitals and Community Centers

Germantown, Md., USA, November 19, 2012

—Hughes Network Systems, LLC (HUGHES), the global leader in broadband satellite networks and services, announced today that it has signed a contract with the Mexican Ministry of Communications and Transport (SCT) to supply and build an 11,000-site broadband satellite network that will span the entire country and bring high-speed Internet and voice connectivity to previously unserved regions.

The new $24 million network will connect schools, hospitals, government locations, community centers, and public calling offices across Mexico’s 32 states. Hughes is contracted to roll out the network in five months, starting in October, 2012. The company won the contract through a competitive selection process that included major international and Mexican broadband satellite equipment providers. The network will be operated by Telecomunicaciones de Mexico (Telecomm Telegrafos), a decentralized government office in charge of telecommunications in Mexico with a great deal of proven experience in satellite operations.

“Hughes has been providing products and services to SCT for 25 years, and has proven it is a reliable supplier to the Mexican government,” said Monica Aspe Bernal, coordinator of SCT’s Agency for Knowledge and Information. “On a project of this scope and importance, an open public competitive bidding process is mandatory. Other major broadband satellite equipment providers participated in the bid and Hughes’ proposal came out on top.”

Hughes will supply every component of the network, from its advanced HN System Network Operations Center and 11,000 broadband terminals, to the fiber optic/Internet interconnection equipment, data compression/optimization technology, IP phones, and wireless access systems to serve remote locations. Almost 1100 solar power systems will be supplied to support equipment off the power grid.

“We’re proud that Hughes was the winner of this important tender for this significant opportunity,” said Nick Marzella, Hughes vice president of sales, Latin America. “As we’ve done in the past, we will strive to retain SCT’s trust and confidence in our ability to create one of the world’s largest broadband networks in such a short time window—with enormous potential social and economic value.”

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01

12 2012

Hughes Unveils Three New High-Performance Broadband Plans

 

Hughes Unveils Three New High-Performance Broadband

Plans for Small and Medium-Sized Enterprises

Tailored to Business Needs with Higher Speeds, Download Allowances and Business-Grade Support

 

Germantown, Md., November 26, 2012

—Hughes Network Systems, LLC (HUGHES), the leader in broadband satellite solutions and services, has introduced three new HughesNet® Gen4 Business Internet service plans that deliver speeds up to 15 Mbps for small and medium-sized enterprises, ideal for locations where terrestrial high-speed Internet connections are either too expensive or unavailable.

The new HughesNet Gen4 Business Internet plans provide download speeds of 10 Mbps or 15 Mbps and a choice of generous data allowances tailored to the needs of the business. The three service plans are Business 200, Business 300, and Business 400, with prices from $79.99 to $129.99 per month. All plans include HughesNet Express Repair Premium at no cost for the first year, which provides next business day onsite response time; free anti-virus software for up to three PCs; commercial installation; and business-grade support.

HughesNet Gen4 Business Internet provides broadband access in the continental U.S. and is ideal for sites without DSL service or where other options are expensive, such as T1 lines. The new service plans are powered by the recently launched EchoStar® XVII satellite with JUPITER

high-throughput technology— a next-generation Ka-band satellite employing a multi-spot beam architecture and providing the industry’s fastest satellite Internet speeds.

“Small and medium-sized businesses with limited or no access to landline broadband Internet deserve the same high quality and speed available in well-served areas,” said Sam Baumel, vice president of SME at Hughes.

“HughesNet Business Internet gives them the performance they need no matter where they choose to work or live.”

 

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01

12 2012

EchoStar 17 Satellite Going Strong after First Month of Service

HughesNet Gen4 Satellite

Thirty days after the official launch of the HughesNet Gen4 High Speed satellite Internet service, EchoStar 17 continues to provide the highest speed satellite broadband available to customers in North America.

The EchoStar 17 satellite, built by Space Systems Loral, was launched aboard an Arian 5 heavy lift rocket, on July 5, 2012. The launch took place at the Guiana Space Center. This launch marks the 49th successful launch for the Arian 5 rocket.

The original name for the satellite was Jupiter; however it was renamed when EchoStar, the parent company to Dish Network, purchased Hughes in 2011.

The primary use of the satellite is a high speed satellite Internet service marketed under the trade name of HughesNet Gen4. The EchoStar 17 satellite will provide 60 Ka Band spot beams to over 80% of the populated areas in the United States. The satellite provides 140 GB of bandwidth in each of its 60 spot beams. The expected life of the satellite is 15 years.

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01

11 2012

HughesNet Review – Can I Use My HughesNet Gen4 While Traveling

HughesNet Review – Can I Use My HughesNet While Traveling 

I had a call this morning from a new HughesNet Gen4 customer in Michigan. He had his satellite broadband system installed last week and wanted to purchase a second satellite dish to take with him when he goes to remote job sites. He stated that he was in construction and had has done this for the past few years with his old HughesNet system.

I hate to be the one to break bad news to people, especially after they exhibit such enthusiasm with our new product, but the new HughesNet Gen4 High Speed Satellite broadcast using a spot beam architecture; meaning that unlike the old system that had a single Ku band downlink beam that covered the entire country (sort of, see map below), the new satellite uses multiple Ka band spot beams that each cover a smaller geographic area.

Gen4 Coverage Map

The circular spot beams function similar to the cells in a land based cellular network. Because the spot beam covers a specific area with little overlap, it allows the provider to reuse the frequencies in each individual beam. It is noteworthy at this time that the new Gen4 high speed satellite is only providing coverage in the eastern U.S., and limited areas west of the Mississippi River. The western states that are not covered by the Gen4 satellite will continue to receive Ku ban signals from our Spaceway satellite. We have also found that at this time, the HughesNet Gen4 is not providing coverage along the Maine-Canadian border.

The end result for this customer, and anyone else that has used HughesNet in their RVs, or as a portable system is, they will not be able to travel from one spot beam to another and remain authorized. My best advice for someone in this situation would be to stay on the old system, at least for their portable system, and consider a second account for their home or business if they live in an area that is covered by the HughesNet Gen4 satellite.

Customers that move from one area of the country to another can have their service moved and the beam will be reassigned based on availability, but the system will need to be reinstalled by a certified installer.

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25

10 2012

The Best Way to Stop or Cut Down On Rain Fade on Satellite

Best Way To Stop Rane Fade

 What Is The Best Way To Stop, or Cut Down On Rain Fade On Satellite? 

The cable companies have made sure that everyone knows that rain can affect the signal quality on a Satellite TV system. Rain fade can also affect the quality of signal that you receive with a Broadband Satellite Internet system. But what is the best way to lessen or eliminate it?

Why does rain affect a satellite signal?

Rain Fade refers to the absorption of a microwave radio frequency (RF) signals by precipitation in the form of rain, snow or ice. It also refers to the loss of a signal caused by the electromagnetic interference of the leading edge of a storm front.  Satellite TV and Satellite Internet can be affected by weather conditions at two locations: The uplink, or facility that sends the signal up to the satellite, and the ground earth terminal, or in other words, the dish on your roof!

Today’s satellites are much more advanced than their predecessors. Satellite TV and Satellite Broadband providers have the ability to increase the output power into areas experiencing inclement weather. The size of the consumer reflector has also been increased to capture more signals.

To lessen the effect of rain fade at the uplink, providers have installed heaters on their transmitters to keep the ice from building up during inclement weather.

 Many consumers living in the northern climates have had success keeping snow and ice buildup on their dishes by purchasing an aftermarket product call the Hotshot heater for their dish. You will find this product available on line for under $100. The Hotshot heating element is powered by a 24 volt transformer and has an automatic thermostat that turns on just above freezing temperatures and off when the dish surface heats up. The HotShot heating element is an exclusive patented invention, has been offered for over 13 years and is used by thousands of dish owners in snowy climates to aid reception when the weather gets testy.

I had one installer that would put Rainex on every dish he installed. Personally I can’t say that this would help much, but he insisted that it made the rain run off the reflector quicker and gave his customers better performance in the rainy weather. Putting an umbrella over the dish, as I referred to in my picture will do nothing to help your signal, but you may have some fun seeing if your neighbors follow suit!

But what is the best thing you can do to cut down on rain fade?

 Be sure that your dish is properly aligned! 

 A poorly aligned dish will be the first system to lose a lock on the satellite signal. If you have had your system for a few years, and are experiencing frequent signal interruption during light to moderate rain or snow storms, call your provider and ask to have a technician come out and check your alignment.

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21

10 2012

Can I Get TV and Internet on the Same Dish?

Can I Get TV and Internet on the Same Dish?

satellite Tv and Internet

This is a common question I get when a customer is contemplating both Satellite TV and Satellite Internet. After all, both signals are coming from a satellite, so why would you need to have 2 dishes installed on your home?

Well, this idea was approached about 14 years ago by the engineering team at Hughes, and, like everything else that they set their goals on, it wasn’t ’t long before we were offering a true, one dish solution to satellite TV and satellite internet; Direct-DUO.

In those days, Hughes was the driving force behind DirecTV, thus the name, Direc-Duo was adapted.

The Direc-Duo dish would receive signals for DirecTV television and DirecPC Internet signals. Keep in mind here that the DirecPC was a one way satellite system, and relied on the telephone line to send the data out to the internet. (for more information about the DirecPC Turbo Internet system, see my post of September 25).

Well years have passed, Hughes sold off DIRECTV along with the name, stepped up the game by introducing a true two-way satellite broadband system and renamed it more appropriately, HughesNet.

So what about One Dish for Both TV and Internet? Well here I can only speculate, but last year Charlie Ergen, the co-founder and current Chairman of the Board of EchoStar, and former President and CEO of the Dish Network purchased Hughes in a deal estimated at over 2 Billion dollars. Charlie Ergen, as well as being the person who himself taught me to align a satellite dish in a field in Knoxville back in 1983, is without a doubt, one of the most forward thinking individuals I have ever encountered. This along with him being one of wisest businessmen I have ever had the pleasure of working with, I am sure he is looking for a way to cut down on the overhead, and I would bet they in the next few years they will be introducing a workable single dish solution that will be compatible with both DirecTV and Dish Network; and of course, the broadband internet provider will be powered by HughesNet.

But for now, to get satellite TV and Satellite Internet, you still need two separate dishes on the home.

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20

10 2012