Posts Tagged ‘Hughesnet’

HughesNet Gen4 Honored as Winner in 3rd Annual Consumer World Awards

Press Release

Gen4 voted one of the best 100 new consumer product/services Germantown, Md., January 6, 2014

—Hughes Network Systems, LLC (HUGHES), the global leader in satellite broadband solutions and services, has earned the prestigious Consumer World Award for its market leading HughesNet® Gen4 High-Speed Satellite Internet Service. The annual Consumer World Awards program honors excellence in every facet of the consumer industry including products, people behind the successes, and best companies from around the world HughesNet Gen4 was honored for its ability to deliver high-speed Internet access (up to 15 Mbps), greater download capacity, and a richer Internet experience. HughesNet Gen4 is built upon a network of high-capacity satellites, high throughput ground technology, and in-home devices tightly integrated to deliver high performance and continuous, reliable service. In addition to a better Web surfing experience, it provides the performance required to support high-bandwidth applications, including social media and video and music streaming. In total, over 800,000 subscribers in North America enjoy satellite Internet access provided by the HughesNet service. “It’s an honor to be named a winner by Consumer World Awards for this esteemed industry recognition,” said Paul Gaske, executive vice president and general manager, North American Division, Hughes. “This award is a testament to our commitment to providing consumers in North America with quality, high-speed Internet access no matter where they live.” About the Consumer World Awards Consumer World Awards are an annual industry and peers recognition program honoring best products and services in the consumer industry with participation from companies large to small including new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America. This worldwide recognitions program is part of the 9 awards programs from SVUS Awards. Learn more about The Consumer World Awards at www.consumerworldawards.com. About Hughes Network Systems Hughes Network Systems, LLC (Hughes) is the world’s leading provider of satellite broadband for home and office, delivering innovative network technologies, managed services and solutions for enterprises and governments globally. HughesNet® is the #1 high-speed satellite Internet service in the marketplace, with offerings to suit every budget. To date, Hughes has shipped more than 3.3 million systems to customers in over 100 countries, representing over 50 percent market share. Its products employ global standards approved by the TIA, ETSI and ITU organizations, including IPoS/DVB-S2, RSM-A and GMR-1. Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes operates sales and support offices worldwide, and is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions. For additional information about Hughes, please visit www.ispdish.com . © Hughes Network Systems, LLC, an EchoStar company. Hughes and HughesNet are registered trademarks of Hughes Network Systems, LLC.

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Review: Why Can’t I Get HughesNet Gen4 In My Area?

 

Why Can’t I Get HughesNet Gen4 In My Area?

Every day I receive calls from customers asking why they can not receive the new HughesNet Gen 4 satellite signal in their area.

If you have been on my blog before, you have probably seen the blue and orange map below. We have spent so much time talking about the new EchoStar VXII satellite with Jupiter technology, that we have forgotten to address the current SpaceWay 3 satellite that covers the Great Planes and areas in the North East that are not covered by the new Gen 4 signal.

HughesNet Gen 4 Coverage map

The SpaceWay 3 satellite has been Hughes Net’s primary satellite for the past few years. It is still very much alive and providing service to thousands of customers across the country.

While the current trend among customers living in areas served by the new Gen 4 satellite in to upgrade their equipment and have their dish repointed, new customers living in the un-served areas are still being activated on SpaceWay 3.

As thousands of customers are transitioned over from SpaceWay 3 to the New Gen 4, the engineers at Hughes will soon be able to offer faster plans (up to 5 Mbps) to customers remaining on the SpaceWay 3. At the present time, no date has been set to begin offering the new service to the SpaceWay 3 customers.

Unlike customers that are switching over to the new HughesNet Gen4 satellite, new and current SpaceWay 3 customers will not need any new equipment of repoint to take advantage of the new faster plans when the engineers at Hughes give the go ahead to turn up the speeds.

So if you are living in one of the “Blue” areas, and considering having a high speed internet service installed, there is no need to wait as HughesNet  has some great deals on SpaceWay 3 service today.

Here are the current plans being offered in your area:

Current SpaceWay 3 Plans

 

As you can see, they are offering a deep discount on the 1 Mbps service of only $39.99 a month!

There are two way to get your system: Purchase or Lease.

The purchase price is $199.99 for the Equipment and $199.99 for the installation. HughesNet is offering a $199.99 mail in rebate on the installation, making your final cost only $199.99 after mail in rebate.

There is a $99.99 setup charge for the lease program. HughesNet is offering a $99.99 mail in rebate until 12/31/2012, making your final cost $0.00. Customers that lease their system will pay a $9.99 a month equipment lease charge on top of their plan payment.

Customers living in the blue area of the country can schedule their installation through; your local installer .com

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27

10 2012

HughesNet Review – Can I Use My HughesNet Gen4 While Traveling

HughesNet Review – Can I Use My HughesNet While Traveling 

I had a call this morning from a new HughesNet Gen4 customer in Michigan. He had his satellite broadband system installed last week and wanted to purchase a second satellite dish to take with him when he goes to remote job sites. He stated that he was in construction and had has done this for the past few years with his old HughesNet system.

I hate to be the one to break bad news to people, especially after they exhibit such enthusiasm with our new product, but the new HughesNet Gen4 High Speed Satellite broadcast using a spot beam architecture; meaning that unlike the old system that had a single Ku band downlink beam that covered the entire country (sort of, see map below), the new satellite uses multiple Ka band spot beams that each cover a smaller geographic area.

Gen4 Coverage Map

The circular spot beams function similar to the cells in a land based cellular network. Because the spot beam covers a specific area with little overlap, it allows the provider to reuse the frequencies in each individual beam. It is noteworthy at this time that the new Gen4 high speed satellite is only providing coverage in the eastern U.S., and limited areas west of the Mississippi River. The western states that are not covered by the Gen4 satellite will continue to receive Ku ban signals from our Spaceway satellite. We have also found that at this time, the HughesNet Gen4 is not providing coverage along the Maine-Canadian border.

The end result for this customer, and anyone else that has used HughesNet in their RVs, or as a portable system is, they will not be able to travel from one spot beam to another and remain authorized. My best advice for someone in this situation would be to stay on the old system, at least for their portable system, and consider a second account for their home or business if they live in an area that is covered by the HughesNet Gen4 satellite.

Customers that move from one area of the country to another can have their service moved and the beam will be reassigned based on availability, but the system will need to be reinstalled by a certified installer.

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25

10 2012

The Best Way to Stop or Cut Down On Rain Fade on Satellite

Best Way To Stop Rane Fade

 What Is The Best Way To Stop, or Cut Down On Rain Fade On Satellite? 

The cable companies have made sure that everyone knows that rain can affect the signal quality on a Satellite TV system. Rain fade can also affect the quality of signal that you receive with a Broadband Satellite Internet system. But what is the best way to lessen or eliminate it?

Why does rain affect a satellite signal?

Rain Fade refers to the absorption of a microwave radio frequency (RF) signals by precipitation in the form of rain, snow or ice. It also refers to the loss of a signal caused by the electromagnetic interference of the leading edge of a storm front.  Satellite TV and Satellite Internet can be affected by weather conditions at two locations: The uplink, or facility that sends the signal up to the satellite, and the ground earth terminal, or in other words, the dish on your roof!

Today’s satellites are much more advanced than their predecessors. Satellite TV and Satellite Broadband providers have the ability to increase the output power into areas experiencing inclement weather. The size of the consumer reflector has also been increased to capture more signals.

To lessen the effect of rain fade at the uplink, providers have installed heaters on their transmitters to keep the ice from building up during inclement weather.

 Many consumers living in the northern climates have had success keeping snow and ice buildup on their dishes by purchasing an aftermarket product call the Hotshot heater for their dish. You will find this product available on line for under $100. The Hotshot heating element is powered by a 24 volt transformer and has an automatic thermostat that turns on just above freezing temperatures and off when the dish surface heats up. The HotShot heating element is an exclusive patented invention, has been offered for over 13 years and is used by thousands of dish owners in snowy climates to aid reception when the weather gets testy.

I had one installer that would put Rainex on every dish he installed. Personally I can’t say that this would help much, but he insisted that it made the rain run off the reflector quicker and gave his customers better performance in the rainy weather. Putting an umbrella over the dish, as I referred to in my picture will do nothing to help your signal, but you may have some fun seeing if your neighbors follow suit!

But what is the best thing you can do to cut down on rain fade?

 Be sure that your dish is properly aligned! 

 A poorly aligned dish will be the first system to lose a lock on the satellite signal. If you have had your system for a few years, and are experiencing frequent signal interruption during light to moderate rain or snow storms, call your provider and ask to have a technician come out and check your alignment.

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21

10 2012

Can I Get TV and Internet on the Same Dish?

Can I Get TV and Internet on the Same Dish?

satellite Tv and Internet

This is a common question I get when a customer is contemplating both Satellite TV and Satellite Internet. After all, both signals are coming from a satellite, so why would you need to have 2 dishes installed on your home?

Well, this idea was approached about 14 years ago by the engineering team at Hughes, and, like everything else that they set their goals on, it wasn’t ’t long before we were offering a true, one dish solution to satellite TV and satellite internet; Direct-DUO.

In those days, Hughes was the driving force behind DirecTV, thus the name, Direc-Duo was adapted.

The Direc-Duo dish would receive signals for DirecTV television and DirecPC Internet signals. Keep in mind here that the DirecPC was a one way satellite system, and relied on the telephone line to send the data out to the internet. (for more information about the DirecPC Turbo Internet system, see my post of September 25).

Well years have passed, Hughes sold off DIRECTV along with the name, stepped up the game by introducing a true two-way satellite broadband system and renamed it more appropriately, HughesNet.

So what about One Dish for Both TV and Internet? Well here I can only speculate, but last year Charlie Ergen, the co-founder and current Chairman of the Board of EchoStar, and former President and CEO of the Dish Network purchased Hughes in a deal estimated at over 2 Billion dollars. Charlie Ergen, as well as being the person who himself taught me to align a satellite dish in a field in Knoxville back in 1983, is without a doubt, one of the most forward thinking individuals I have ever encountered. This along with him being one of wisest businessmen I have ever had the pleasure of working with, I am sure he is looking for a way to cut down on the overhead, and I would bet they in the next few years they will be introducing a workable single dish solution that will be compatible with both DirecTV and Dish Network; and of course, the broadband internet provider will be powered by HughesNet.

But for now, to get satellite TV and Satellite Internet, you still need two separate dishes on the home.

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20

10 2012

HughesNet Gen4,Wildblue Exede & DishNET – What is the difference?

HughesNet Gen4,Wildblue Exede & DishNET – What is the difference? 

Today, satellite Internet is fast becoming the system of choice to the millions of residents living in rural America that are unserved, or underserved by cable, wireless or DSL Internet providers. With the introduction of the next generation of high powered –high capacity “super satellites” no longer are consumers forced to settle for download speeds that are only 10-30 times faster than dial-up.

Since the late ‘90s when Hughes introduced the world to the concept of connecting to the internet through a satellite, Hughes has installer over 1.9 million systems around the globe. That is 5 times more than any other provider.

In the United States, Hughes is marketed under the trade name of HughesNet.

HughesNet owns and manages their own Network Operations Center. The HughesNet system utilizes an Internet Protocol over Satellite (IPoS) standard which sets it apart from the WildBlue Exede system that uses the DOCSIS communication system, which is optimized for cable networks. IPoS was endorsed by the Telecommunication Industry Association (TIA) of North America in December 2003.

HughesNet – Wildblue Exede – DishNET 

Today’s consumers living in rural areas have a choice of providers when it comes to selecting a satellite internet provider. Bothe HughesNet and WildBlue – Exede are offering download speeds that are in many cases, faster and more reliable than the local DSL services or wireless internet providers. Dish Network has introduced their house branded version by combining the two services being marketed under their trade name of dishNET.

Let’s take a look at the three different services:

DishNET by Dish Network

On October 1, 2012 Dish Network, www.newdish.tv, introduced their version of a High speed Internet service called DISHNET.  DishNET service is made available by using the HughesNet EchoStar VXII satellite and the WildBlue Exede ViaSat One satellites. The DishNET plans are unique to DISH, and are different than those offered by HughesNet and WildBlue Exede.

The DishNET service offers three plans starting at $49.99 a month. Their basic service has download speeds of up to 5 Mbps and upload speeds of up to 1 Mbps. The monthly data cap is 10 GB and is split into what they call Anytime Data and Bonus Data.

Anytime Data, as the name describes, offers 5 GB that can be used any time of day or night.  The 5 GB of Bonus Data is only available between the hours of 2 am and 8 am. DishNET counts both, uploads and downloads when calculating their data usage. Customers who exede their monthly data limits will be slowed down to 128k until they cycle out of their monthly service. Additional GBs may be purchased, or you can upgrade to a larger plan. All plans have a $10 a month lease fee. Qualified new and existing DISH Network video customers may receive a $10 Bundle discount on their service with a new 24 month agreement.

The DishNET service comes with a one year parts, 90 day labor warranty.

WildBlue Exede

The WildBlue Exede service, www.exede-usa.com, offers three plans starting at $49.99 a month. All of the WildBlue exede plans offer the same speeds; up to 12 Mbps downloads and up to 3 Mbps uploads. The monthly data cap on the basic plan is 10 GB a month and WildBlue Exede offers unlimited usage between the hours of 2 am and 7am.WildBlue Exede counts both uploads and downloads when calculating their data usage. Customers who exede their monthly data limits will be slowed down to 128k until they cycle out of their monthly service. Additional GBs may be purchased, or you can upgrade to a larger plan. All plans have a $9.99 a month lease fee. All plans require a 24 month agreement.

The WildBlue Exede service comes with a one year parts, 90 day labor warranty.

 

HughesNet Gen4

The HughesNet Gen4 service, www.yourlocalinstaller.com, offers three plans starting at $49.99 a month. The basic service has download speeds of up to 10 Mbps and upload speeds of up to 1 Mbps. The monthly data cap is 20 GB and is split into what they call Anytime and Bonus Bytes.

Anytime, as the name describes, offers 10 GB that can be used any time of day or night.  The 10 GB of Bonus Data is only available between the hours of 2 am and 8 am. HughesNet data usage is calculated on downloads only, and offers unlimited uploads day or night. Customers who exede their monthly data limits will be slowed down to 128k until they cycle out of their monthly service. Additional GBs may be purchased, or you can upgrade to a larger plan.

 HughesNet is available for purchase or lease. When purchasing the equipment, the customer pays $199.99 for the equipment and $199.99 for the installation. Currently a mail in rebate is available for the cost of installation. Customers who purchase their systems do not pay a monthly equipment lease fee.

Customers that choose to lease the system have a $9.99 a month lease fee.

Customers that purchase the equipment receive a 1 year parts and 6 months labor warranty.

Customers that lease the equipment will receive a 6 month labor warranty and perpetual parts warranty.

When it comes to the user experience, HughesNet also exceeds expectations because they do not limit the number of computers that can be connected to the system and offer a convenient Static IP address option if necessary. The minimum service commitment for all three  companies is 24 months, but HughesNet offers a six months labor warranty instead of the 90 days available with WildBlue Exede and DishNET.

HughesNet is the only satellite provider to offer a service protection plan. They offer the basic and the express plan. The Basic plan is $6.99 a month and guarantees the service technician will contact you within 48 hours, and the Express repair plan is $11.99 a month and guarantees that the service technician will be on site next business day.

Bonus Offer from John!!

Customers that have taken the time to read my blog will receive a $50 additional mail in rebate on a new GEN 4 system if they ask for me, John Pearce. The number to the call center is 1 800-592-3814. If I am out of the office, leave a message for me and I will call you back within 24 hours! The only way to get this offer is if I place your order into the system. Thank for reading my blog. JP

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20

10 2012

New satellite to offer speeds comparable to DSL and Cable to residents living in rural areas.

Press Release

HughesNet Gen4 Brings Real High Speed Internet, up to 15Mbps, to Rural America

October 1, 2012 – Ocala, Florida: Hughes, the company that pioneered satellite internet is now offering its new, HughesNet Gen4 high speed satellite service that will deliver speeds  comparable to having cable or DSL. “We are now able to offer speeds that are up to 15Mbps to residents living in areas that are unserved, or underserved by cable or telephone DSL services” said John Pearce, sales manager at A-SAT, Inc.

“The new HughesNet Gen4 service is a significant step forward to consumers living in rural areas” said Pearce. “With well over 100 Gbps capacity, the HughesNet-EchoStar XVII will build on the success of the SPACEWAY® 3 satellite─the world’s largest commercial satellite network, expanding high-speed satellite Internet access in North America to over 1.5 million new consumer and small business subscribers. With HughesNet Gen4 we will deliver customers a media-rich Internet experience like never before.”

HughesNet Gen4 will dramatically improve Internet browsing performance and high-bandwidth video and music applications. Hughes will begin installing the new Gen4 systems as of October 1st, 2012.

Consumers interested in learning more about the new HughesNet Gen4 satellite can visit www.yourlocalinstaller.com or call 1.800.592.3814.

A-SAT, Inc. was founded in 1983 by John and Becky Pearce of Ocala, Florida. They have been recognized as one of the top 100 satellite companies in America and have received numerous awards for both sales and service. As a pioneer in the direct to home satellite industry, A-SAT has installed tens of thousands of systems in residential and commercial establishments nationwide. The Ocala office is located at 6160 SW Hwy 200 Suite 112 Ocala, Florida 34476 – 3 miles west of I-75 in the Jasmine Plaza.
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29

09 2012

HughesNet Gen 4 – Making Life Better for People Everywhere.

HughesNet: Making Life Better for People Everywhere.

Hughes is all about the big idea that makes life better for people everywhere. Here’s the story of how Hughes invented satellite Internet to bring broadband to people and places who could never get it before and how they continue to improve it. So you can live where you love and love where you live—and still stay connected.

 

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28

09 2012

HughesNet Gen4 Service is Now Available- Video

Here is the latest video release of the the new HughesNet Gen4 High Speed Satellite Service.

 

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28

09 2012

We Are Now Accepting and Scheduling Installs- Gen4 Is Here!

Tuesday: September 25, 2012

As of 8 am Tuesday morning  our call center went to live scheduling of the New HughesNet Gen 4  high speed satellite internet systems.

Customers living in the dark green shaded areas were able to order and schedule their installations of the new Gen4 service in most areas. Installations were being scheduled 3 to 5 days out in most areas. About 20% of our orders needed to be sent to the local office for scheduling due their calanders not populating available dates.

Echostar VXII coverage map

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27

09 2012